Policies
Shipping and returns.
Written the way our warehouse actually runs, so there are no surprises on your invoice or your dock.
Order cutoff
3:00pm ET on business days for same day dispatch. Orders released after cutoff move on the next business day.
Carriers
UPS, FedEx and USPS. Ground, two day and overnight service levels are available on approved accounts.
Proof of delivery
Signature or geo confirmed delivery is captured on every shipment and stays attached to the order record.
Return window
30 days from delivery on unopened, non sterile stock items with a return authorization number.
Shipping
- Freight is quoted at the time of order and shown on the confirmation before release.
- Temperature sensitive and sterile items ship in validated packaging with the required indicators.
- Oversized items such as beds, lifts and concentrators move on LTL freight with a scheduled delivery appointment.
- Shortages or visible damage must be noted on the carrier delivery receipt and reported within 5 business days.
- Partial shipments are used only when a line is on manufacturer backorder, and the backordered line ships at no additional freight.
Returns
- Request a return authorization number from your account manager before shipping anything back.
- Product must be unopened, in original manufacturer packaging, with at least 12 months of shelf life remaining.
- Sterile, custom, refrigerated, personalized and special order items are not returnable unless defective.
- Restocking of 15% applies to buyer error returns. No restocking fee applies to shipping or picking errors on our side.
- Credit is issued to the account within 5 business days of receipt and inspection at the distribution center.
Need a return authorization?
Call +1 (786) 305-5899 or email support@usamedpremium.co with the order ID and the item in question.